Cancel and Refund Policy
At “The Great Learners,” we strive to ensure your satisfaction with every ebook purchase. We understand that circumstances may necessitate canceling orders or seeking refunds. Please review our policy outlined below:
Cancellation Policy:
Instant Cancellations: Customers can cancel their ebook purchase instantly upon completing the order but prior to downloading the ebook. Once the download has started, cancellation may not be possible.
Contact Support: If you encounter any issues or wish to cancel an order that’s already in progress, please contact our customer support team immediately. They’ll assist you in the cancellation process.
Refund Policy:
Eligibility: Refunds are processed based on specific conditions:
- Quality Issues: If the ebook purchased has technical or formatting issues that hinder readability or use, a full refund may be issued.
- Duplicate Purchase: Refunds can be requested if accidental duplicate purchases occur.
- Misrepresentation: In case of misleading or inaccurate product descriptions, a refund may be provided upon verification.
Non-Refundable Scenarios: Refunds may not be applicable in the following circumstances:
- Change of Mind: We do not issue refunds based solely on a change of mind or personal preferences.
- Completed Downloads: Once an ebook has been fully downloaded or accessed, refunds may not be granted unless there are quality issues.
Refund Process: To request a refund, please contact our customer support team within [specific time frame] from the date of purchase. Provide details regarding the issue and your order number for quick resolution.
Refund Method: Refunds will be processed using the original payment method or as store credit, as preferred by the customer.
Note: “The Great Learners” reserves the right to modify or update this cancel and refund policy at any time without prior notice. Any such changes will be effective immediately upon posting on our website.
For any further inquiries or assistance regarding our cancel and refund policy, please reach out to our dedicated customer support team at [contact information].